Returns & Exchanges

We want you to travel with confidence, which is why DELSEY PARIS offers a 30-day return window for all unused products in their original packaging. Our hassle-free process ensures that your premium luggage meets your expectations or your money back.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your unused luggage in its original box, ensuring all tags and protective covers are intact to qualify for a full refund.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the confirmation email and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Hand over your package to the authorized carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.